Returns

We want you to have the best possible shopping experience at Kramer + Co. We totally get that sometimes items need to be exchanged or sent back. Because of so, we will do our best to help if you’re not satisfied with your items. We’d love to help you find something you do love! We ask that you please look over your order as soon as you receive it to be sure everything is to your satisfaction. Please notify us within 72 hours of delivery if item(s) are damaged.

 

Please see our requirements and procedures below: 

 

•Refunds— we do not offer refunds to original form of payment. Below are our terms and policies for returns for store credit or exchange. 

•Store credits—Eligible on non-final sale and site items when postmarked within 15 days of being delivered. Store credits will be sent to the email associated with the order that was provided at checkout. We highly recommend checking your spam folder if you do not see your store credit in your inbox. 

• Size Exchanges—Please email kramerandcoboutique@gmail.com to start the process of your exchange. The customer is responsible for the shipping and handling of returned item(s). Once your return is received, we will process and ship your size exchange with no additional cost! If the size you requested is unavailable, you will receive a store credit for the amount of the purchase sent to the email provided at checkout. 

• Sale Items- All sale items are FINAL SALE. They are not eligible for store credits, or size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs.